• Recruitment of dedicated staff for homecare and temporary agency.
• Conversion of our meeting room into a proper training room.
• Engagement of an experienced nurse practitioner /air ambulance instuctor to help with training.
• Commissioning of Information review of client view of us so we obtain an accurate independant view. 
• Additional Management training for Registered Manager in London.
• Company invested heavily in systems to improve access to information - policy portal - online training backed by in - house training.

Future work.

Introducting a telephone service to allow clients to provide feedback and for this information to be gathered and analysed.