Aims and Objectives
This document summarises information about Health Professionals for users of our services, people who are considering using our services and the friends, relatives, carers and representatives of users and potential users.
Health Professionals strives to offer a superior recruitment service to nurses & carers with experience in specialist areas and a quality service to people seeking care.
We have an excellent reputation with specialist hospitals and units in supplying staff with exceptional skills on a full time and ad hoc basis.
Details of registered provider and registered managers
Registered Provider
Health Professionals
67 Knightsbridge
London
SW1 X7RA
Registered Manager Northern Ireland
Hugo Lyons
67 Knightsbridge
London
SW1 X7RA
Registered Manager London
Michele Jogee
67 Knightsbridge
London
SW1X 7RA
Qualifications and Experience
The Company
Health Professionals has been supplying registered nurses to both NHS and private hospitals and supplying nurses and carers for homecare for nearly a decade.
We are approved by the Department of Health to conduct International Recruitment campaigns and have travelled to many countries with NHS Hospitals and on their behalf to help them attract high quality staff. Most notably, we have assisted MoorfieldsEyeHospital on two major campaigns and the RoyalBromptonHospital and both have resulted in successful outcomes for the hospitals.
We were also recently commended by the CSCI for our recruitment process. Our latest inspection report can be found on our website.
The Registered Managers
Michele Jogee, Registered Nurse (RN) - Registered Manager, London HQ
Michele has been with Health Professionals for over 4 years managing the London recruitment team, while coordinating homecare services in and around the capital.
Her clinical heritage includes many years working as a specialist nurse in London NHS and private hospitals; within the community, as a district nurse, and as a lead manager creating and maintaining an award-winning assisted living facility.
Significantly, last year, Michele helped Health Professionals to achieve an outstanding 18 commendations out of a possible 18 CSCI Standards - or in simple terms, 100% compliance. We're privileged to have her on our team.
Michele says: “Working in the Healthcare Industry always has been, and always will be challenging. We can’t change the wind but we can adjust the sails. Patients today need the same care as they always did, but as specialist nurses we’re constantly required to dispense our care with reduced resources and less time. At Health Professionals we keep pace with the ever-changing employment laws and legislation and how it affects our industry, so that our clients and candidates can focus on providing excellent patient care.”
Michele manages the recruitment and support teams in London.
Hugo Lyons, Registered Nurse (RN) - Managing Director
Qualifying as a Registered Nurse in 1992, Hugo worked at University College Hospital in Central London before setting up Health Professionals in 1996 in response to the recruitment crisis then gripping the National Health Service (NHS).
It was while working at an inner city unit, that Hugo noticed an over reliance on agency nurses and realised the value of recruiting from countries like America, Canada, New Zealand and Australia as a way of finding permanent specialist nurses for the NHS. Subsequently, Health Professionals accompanied certain NHS hospitals on a global mission to successfully recruit experienced staff for London NHS single-specialty hospitals such as MoorfieldsEyeHospital and The Royal Brompton Hospital (Cardiothoracic.)
Hugo also holds a Law degree and today, oversees overall operations and manages the company’s IT infrastructure and website portals. Hugo says: “We simply strive to bring the highest skilled people to our world-class clients. Today, in healthcare, the sheer variety and uniqueness of the opportunities available makes our mission incredibly interesting and worthwhile – for us, our clients and our candidates.”
The nature of the services which the agency provides
We supply a range of services, from specialist IV therapy at home to supplying allied health professionals for special waiting list initiatives. We also provide sensitive and superior home-based nursing care by registered nurses and carers. We offer a caring and professional service that includes personal care to clients in and around London, live in and round-the-clock nursing teams, daily visits, help with medication, care of the elderly, live in care, specialist nursing care including post-operation care, convelesence and palliative care·
Staff supplied and types of settings
The business of Health Professionals can be summarised as short and long-term provision of registered nurses to specialist units, comercial companies and hospitals in the UK and provision of homecare. The service is provided for individuals in the nursing profession (referred to as candidates) and institutions in the business of employing nurses in the UK (referred to as clients) and we also supply care at home.
Each of our nurses and carers are highly skilled and competent to understand the needs of each patient and administer appropriate support and care. Our trained nurses can provide a full patient assessment to produce a personal care plan. This individual plan takes into account the holistic needs of each patient and is monitored regularly by our Knightsbridge based team.
We have an ongoing commitment to modernising the way we deliver our services to embrace the latest technologies and achieve better levels of service for nurses and clients.
Status, constitution and organizational structure
Overall, Hugo Lyons is accountable for all aspects of the services from Health
Professionals.
Michele Jogee directly manages the recruitment team and is registered Manager for the London office. Our team are long standing employees and trained to the highest level in how to deal effectively with our clients.
Description of the nursing agency’s underlying ethos and philosophy of care
Our philosophy is to provide a service that is a cut above our competitors. As nurses we understand the needs of our clients. We are committed to complete transparency of our services and charges so that clients are fully aware of how we operate and on what terms.
Our Complaints Procedure
We have a complaints procedure in place and all our nurses and clients are encouraged to provide feedback on our service on an ongoing basis.
We aim to deal quickly (within 24 hours) with any complaint regarding our services.
Please contact us for further details about our company on 0207 201 1140.
Or call the relevant authories direct.
CSCI London Area Office
11th Floor
West Wing
26-28 Hammersmith Grove
Hammersmith
London
W6 7SE
Regulation and Quality Improvement Authority
Our clients in Northern Ireland can contact the RQIA in Northern Ireland.
RQIA Headquarters
9th Floor
RiversideTower
5 Lanyon Place
Belfast
BT1 3BT
Telephone 028 9051 7500
Fax 028 9051 7501